Holy mother of God! I can’t put this little sucker down. I am getting multiple orgasms with this little guy, and last night, I actually squirted! I didn’t even think that was a real thing...but I’m here to tell you, IT IS!
FAQ’s
What is your shipping policy?
All orders over US$65 receive free shipping. Shipping fees will be calculated and displayed at checkout. For our US customers, orders take around 3-7 business days. For our international friends, products typically arrive within 7-10 business days.
Do you ship internationally?
We do ship to most countries; however, there are a few destinations we are unable to send to. These include:
- Afghanistan
- Aland islands
- Albania
- Andorra
- Armenia
- Azerbaijan
- Bahamas
- Bangladesh
- Barbados
- Belarus
- Belize
- Benin
- Bhutan
- Bolivia
- Botswana
- Burkina Faso
- Burundi
- Cabo Verde (Cape Verde)
- Central African Republic
- Chad
- Comoros
- Congo (Republic of the Congo)
- Congo (Democratic Republic of the Congo)
- Costa Rica
- Côte d'Ivoire (Ivory Coast)
- Cuba
- Djibouti
- Dominica
- Dominican Republic
- East Timor (Timor-Leste)
- Ecuador
- El Salvador
- Equatorial Guinea
- Eritrea
- Eswatini (Swaziland)
- Fiji
- Gabon
- Gambia
- Georgia
- Grenada
- Guatemala
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Honduras
- Iceland
- Indonesia
- Iran
- Iraq
- Jamaica
- Kiribati
- Korea (North Korea)
- Kosovo
- Kyrgyzstan
- Lesotho
- Liberia
- Libya
- Liechtenstein
- Madagascar
- Malawi
- Malaysia
- Mali
- Marshall Islands
- Mauritania
- Mauritius
- Micronesia
- Moldova
- Monaco
- Mongolia
- Montenegro
- Mozambique
- Namibia
- Nauru
- Nepal
- Nicaragua
- Niger
- North Macedonia
- Palau
- Palestine
- Panama
- Papua New Guinea
- Paraguay
- Russia
- Saint Kitts and Nevis
- Saint Lucia
- Saint Vincent and the Grenadines
- Samoa
- San Marino
- São Tomé and Príncipe
- Senegal
- Seychelles
- Sierra Leone
- Solomon Islands
- Somalia
- South Sudan
- Sudan
- Suriname
- Syria
- Tajikistan
- Thailand
- Tonga
- Trinidad and Tobago
- Tunisia
- Turkmenistan
- Tuvalu
- United Arab Emirates
- Vanuatu
- Vatican City
- Venezuela
- Yemen
- Zambia
- Zimbabwe
Please note that international shipments can take around 7-10 days.
What is the warranty period for products?
We’ve got you covered! All of our products come with a 12-month warranty. If your item is defective within this period, we’ll happily replace it at no extra cost.
Can I return products?
💛 Your satisfaction genuinely matters to us — it's the reason we built Nancy.
1. Unopened Products (within 30 days)
Changed your mind? No problem. You can:
- Exchange for a different product — we’ll swap it out at no extra cost.
- Return for a full refund — simply send it back unopened, unused, and in the original packaging, and we’ll refund you in full.
Due to hygiene and safety standards, returns must be in their original sealed packaging.
2. Opened Products (within 30 days)
We know personal wellness products are… well, personal. If you’ve tried yours and it’s not quite right, our Pleasure Guarantee has you covered:
- Exchange for a different product - Our most popular option. We’ll send you something better suited at no extra cost. Our care team can help you find the right match.
- Store credit - Receive generous credit toward your next purchase, so you can explore other products from our range.
Not sure which option is best?
Message our care team — they’ll help you find the perfect fit.
Our Pleasure Guarantee is a one-time courtesy per customer.
It’s a trust-based system we created because we believe in what we make — and we hope it’s used in that same spirit. 💛
3. Damaged or Defective Products
Received something that isn’t working properly? Just reach out with a photo or short video, and our team will sort it out right away.
What if I am not satisfied with a product?
We're confident we have the expertise, products and advice to help you choose the best toy for you, but everyone is different.
If you’ve opened your product and it’s not quite right for you, we can arrange an exchange within 30 days of purchase for something that might be a better fit.
We offer a 30-day satisfaction guarantee because we care. We want you to truly love what you bought — and if you don’t, we’ll make it right. This is a trust-based system, designed to support those who genuinely need it — and we hope it’s used in that spirit.
Still not satisfied? We offer a one-time courtesy refund under our satisfaction guarantee — no return necessary. A shipping fee is deducted to help cover handling costs and keep this policy sustainable as a growing business.
Is your packaging discreet?
While our standard shipping uses plain outer packaging, we offer an optional Discreet Shipping upgrade at checkout for those wanting additional privacy. This premium service includes unmarked packaging and neutral shipping labels to ensure maximum discretion during delivery. So, no need to worry about any nosy neighbors or kids knowing what's inside. It's just between you and your order.